{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F49d05e4a-4acc-45a0-adcc-267d2395409e","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"018: The Power of Activating People in Complex Situations with Max Hardy\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/49d05e4a-4acc-45a0-adcc-267d2395409e\"></iframe>","title":"018: The Power of Activating People in Complex Situations with Max Hardy","description":"In this episode of Thriving in Complexity, Susanne Le Boutillier speaks with one of Australia\u2019s foremost experts in community engagement processes, Max Hardy. Max highlights that starting softly and listening without judgement, rather than going in hard from the start, is key to creating positive outcomes that benefit both the community and the organisation.","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/5efbd859-2d2d-4019-95db-5e3dc7327054/adef6050-4383-11ed-aa6a-776ab265e16e.jpg"}