{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F4c8d7c34-9309-4b59-948e-655c59ebe09e","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Customer Happiness Doesn't Matter and Your Business Reviews (Still) Suck - The Week That Was w/ Sara LaBlance\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/4c8d7c34-9309-4b59-948e-655c59ebe09e\"></iframe>","title":"Customer Happiness Doesn't Matter and Your Business Reviews (Still) Suck - The Week That Was w/ Sara LaBlance","description":"Sara LaBlance is a Customer Success Manager obsessed with data.  She and Dillon cover a number of scholarly and high-minded topics, like the merits of The Office and Curb Your Enthusiasm.  Somewhere in between, they get to talking about NRR and its impact on valuation, the importance (or lack thereof) of customer happiness, value-based pricing, and shitty business reviews. Who is Sara LaBlance?LinkedInCoveo Links:Jan Young\u2019s spicy post on Customer Happiness. (5:45)Shari Sr...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/3fc073b3-819b-40a1-8142-556d31604606/QiSomqsAkND79opTgW2qEnHz.png"}