{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F4f357f23-357b-40e7-a35e-56e8676901e4","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Episode 5: Order Management Automation: What It Is, What It's Not & Why You Need It Now with Nick Carpenter & Chaz Narwicz\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/4f357f23-357b-40e7-a35e-56e8676901e4\"></iframe>","title":"Episode 5: Order Management Automation: What It Is, What It's Not & Why You Need It Now with Nick Carpenter & Chaz Narwicz","description":"As individual consumers, order management issues are at best a major annoyance. At worst, they\u2019re a reason to swear off purchasing products from a particular company again in the future. But in the B2B realm, issues caused by outdated manual ordering processes can be detrimental not only to a company\u2019s overall customer experience, but also to their profits, staff engagement and process visibility.\r\n\nIn Episode 5 of Esker On Air, host Scott Leahy chats with Nick Carpenter and Chaz Narwicz \u2014 Esker\u2019s experts on what it looks like when B2B companies get order management right, and the pains associated with getting it wrong. Discover the how order management automation can help businesses create a better customer experience, gain process visibility and emerge from unprecedented business disruption even stronger and more efficient than before.","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/5c3868a3-dc61-4b78-b47a-962bba7ee209/7725065-1646842968568-c7840f75da022.jpg"}