{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F50aeccb9-a156-45f4-b456-1bffc241aa04","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"The Art of Surprise and Delight; with Karl Schwantes\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/50aeccb9-a156-45f4-b456-1bffc241aa04\"></iframe>","title":"The Art of Surprise and Delight; with Karl Schwantes","description":"In this episode we meet with Karl Schwantes, a second-generation jewellery store owner and reputation marketing coach.  He focuses on helping his clients achieve 5 star reviews to create credibility and reputation online.  He emphasizes the importance of surprise and delight in the client experience, and introduces the concept of \"Magical Moments of Truth.\u201d Karl enjoys pushing people out of their comfort zones to help them create a remarkable business and believes in having a busine...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/9560baf9-4af5-48ec-9e21-fcc5011ec303/vvo12rjmtd8psmgb15sgnxzgz1eu.jpg"}