{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F52b0c16c-a661-435c-88a5-dc81dcfbe83e","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Digital for the people! | TDSU Ep. 21\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/52b0c16c-a661-435c-88a5-dc81dcfbe83e\"></iframe>","title":"Digital for the people! | TDSU Ep. 21","description":"Julie Fox is a giver, and she thinks every customer success organization deserves to embrace digital customer success.  But her definition of digital differs just slightly... \u23f1\ufe0f Timestamps:00:01:26 - Digital CS is for Everyone00:02:41 - Building a Scaled CS Team for Amplification00:03:52 - Maximizing Customer Interaction and Feedback00:05:00 - Perspective from a Manager of Customers00:06:14 - Trends in Winning and Losing Customers00:07:19 - Bringing Customers Together for Growth00:0...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/5bfd6638-608b-413d-bda2-5ea2fa6dd924/erv3jqqg68vabiibibnxw5snl549.jpg"}