{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F56cfe5eb-6e4c-4ada-97c1-dd364dead490","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Why we love customer success | TDSU Ep. 28\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/56cfe5eb-6e4c-4ada-97c1-dd364dead490\"></iframe>","title":"Why we love customer success | TDSU Ep. 28","description":"CS and SaaS continue to evolve.  But our love for the profession is undying.  Why, exactly?\u23f1\ufe0f Timestamps:00:00:00 - Gentleman's Choice: Why we love customer success00:01:23 - The Evolving Role of Customer Success00:02:20 - Understanding the Business Model00:03:09 - The Complexity of Customer Success00:04:03 - Unhinged Customers00:05:00 - Feeding the addiction00:05:55 - It's just a metaphor, bro00:07:01 - For the love of the game00:08:10 - Like, comment, and subscribe!\ud83d\udcfa Lifetime Va...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/70305dea-cec9-4031-9191-38ce581de1ae/y1v8e43b4si688lz29raolzxf4ca.jpg"}