{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F581a8cbb-e640-4bf8-ace2-058abc556e35","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"What It Takes to Be a Good-Better-Best CSM - The Week That Was w/ Rob Zambito\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/581a8cbb-e640-4bf8-ace2-058abc556e35\"></iframe>","title":"What It Takes to Be a Good-Better-Best CSM - The Week That Was w/ Rob Zambito","description":"Rob Zambito is the founder of Customer Success consultancy Success Scaled. He joins the show to debate whether Customer Success can follow a formula, what separates good from better from best when it comes to being a CSM, and why making a customer problem sound worse than it really is may help you in the long run. Who is Rob Zambito?LinkedInSuccess Scaledhello@robzambito.com Links:Ziv Peled on why he loves the role of CSMMax Bevilacqua &amp; Mindful NegotiatingCS Player(s) of the We...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/3fc073b3-819b-40a1-8142-556d31604606/QiSomqsAkND79opTgW2qEnHz.png"}