{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F59f0a953-10a1-4a58-818c-9e28bc6e1936","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Fire Your Unprofitable Customers\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/59f0a953-10a1-4a58-818c-9e28bc6e1936\"></iframe>","title":"Fire Your Unprofitable Customers","description":"Shari Srebnick brings over a decade of CS experience to the pod to wrap up the week that was, including why focusing on expansion begets retention, a discussion on customer profitability, as well as a much-needed mental health checkpoint. Who is Shari Srebnick?LinkedInForrester.com Links:Greg Daines\u2019 post on why those who focus on retention\u2026sort of suck at retention (14:10)Shari\u2019s post breaking down the correlation between revenue, EBITDA, Product Market Fit (PMF/ICP), and how CS ca...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/3fc073b3-819b-40a1-8142-556d31604606/QiSomqsAkND79opTgW2qEnHz.png"}