{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F5d67d3ae-8129-4dfc-ae6f-fe4a1abbef2b","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Customer Success Has a Leadership Problem | TDSU Ep. 8\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/5d67d3ae-8129-4dfc-ae6f-fe4a1abbef2b\"></iframe>","title":"Customer Success Has a Leadership Problem | TDSU Ep. 8","description":"Brad Davis of Success Panda drops a bomb on the TDSU guys: there are few great leaders in customer success.  The gang talks methods for upping our leadership game in the profession. Timestamps:00:00:00 - Introduction to The Daily Standup00:01:31 - Leadership and Customer Success00:02:50 - The Deficit in Leadership00:04:03 - The Importance of Leadership and Mentorship00:05:26 - The Impact of Good Leadership00:06:45 - Serving the Team and Humility in Leadership00:08:04 - Being Agile a...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/5f315a31-243b-4794-9b81-1b7a51973872/panp96x3mvzuujky3jlk55vajr6q.jpg"}