{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F5d7db3c6-1832-4127-acaa-49aa2af97965","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"329 - 5 Ways to Level up Your New Member Experience\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/5d7db3c6-1832-4127-acaa-49aa2af97965\"></iframe>","title":"329 - 5 Ways to Level up Your New Member Experience","description":"First impressions are key, especially in the membership world. A good experience in the early days is absolutely crucial to encouraging engagement, community collaboration, and retention.\n\nBut a good onboarding experience is just step one. Even if you have all the necessary steps covered, there\u2019s still more you can do to amplify and enhance that experience. \n\nIn this episode, we cover five simple yet effective ways to level up your new members\u2019 experience, so they\u2019ll want to stick around for years to come. \n\nThis episode covers why you should try to go above and beyond in the early days, why a personal touch can help you create a great first impression, and how to make your new members feel welcome. \n\nEssential Learning Points:\n\nWhy leveling up your membership experience can boost satisfaction and retention\nHow personal videos can go a long way\nHow a member questionnaire can help both you and your members\nThe importance of using segmentation\nWhy you should consider throwing a welcome party\nHow physical welcome gifts can be a welcome surprise","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/53f31fb8-8b58-4b83-ba78-d273a7c18305/zBrAhxVvn3IkBW5zj_5ZhImf.png"}