{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F5f6d8496-7e4c-428e-93b9-52df875f2eaa","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"069: How To Win Customers (part 2)\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/5f6d8496-7e4c-428e-93b9-52df875f2eaa\"></iframe>","title":"069: How To Win Customers (part 2)","description":"Why do customers choose you? If you're looking to improve customer experience and you don't understand the logic that customers make, then you're only going to be guessing at the solution. Richard Hammond and Rocky Howard, co-founders of Uncrowd, explain what will delight your customers and what will frustrate them. Discover how you can start balancing friction and reward to improve your CX by listening now.","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/c617e650-08f5-417f-a35a-6491843eab85/retail-transformation-show-with-oliver-banks-artwork.jpg"}