{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F5f7ca0a2-54a0-4605-9ec4-8dd181ea08de","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"6 Steps to turning an enquiry into a booking\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/5f7ca0a2-54a0-4605-9ec4-8dd181ea08de\"></iframe>","title":"6 Steps to turning an enquiry into a booking","description":"Let\u2019s talk about how to handle the initial phone enquiries and increase the chance that they will become your client.\n\nWe\u2019ll look at:\n\nThe reality of phone enquiries\nAdopting the right mindset\nIncreasing confidence\nTaking gentle control of the call\nSetting expectations\nMaking the booking at the day/time that\u2019s best for you\nHow to refer the client on, without them feeling rejected\n\nI also share a tip on how to feel really natural in these calls along with a free download for you to help improve your confidence  \n\nBecause you work hard to get new clients so let\u2019s make a great first impression on the phone. \n\nWhat to do next\n\nIf you enjoyed this show, please share it with your counselling peers. \n\nAnd don\u2019t forget to subscribe to the show on your favourite app of choice to get automatic updates as soon as a show goes live.","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/7081d1e9-b057-4d73-83ac-8df31aeb0456/ue8o-h3j5-fgtok6jdxopsx4.jpg"}