{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F5ff8ad0d-fa65-4c00-bb61-6bfd0a2e95f7","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"The Onboarding Choke Point | TDSU Ep. 13\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/5ff8ad0d-fa65-4c00-bb61-6bfd0a2e95f7\"></iframe>","title":"The Onboarding Choke Point | TDSU Ep. 13","description":"The CEO of CogniSaaS, Rupesh Rao, believes SaaS companies miss the plot when it comes to enterprise onboarding. Timestamps:00:00:00 - The criticality of onboarding00:01:22 - The Importance of Customer Success00:02:22 - Leading Indicators of Customer Success00:03:36 - Measuring Customer Onboarding Progress00:04:40 - Multi-threading value delivery in organizations00:05:45 - Meeting the Needs of Stakeholders00:06:52 - Turning Boundaries into Value during Onboarding00:08:02 - Managing Expect...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/4cedc80d-049f-41d1-a532-c5ff0f963f66/96i0r44jmf4zxvlrshjinuntoi96.jpg"}