{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F644b877e-67f5-4e04-ba72-00663423b413","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"","title":"Must-read Business Books to Transform Your Mindset and Keep Customers Coming Back","description":"Ep. 35 Join Bossy Founders and Business Owners Kelly Bush and Kelly Metras as they discuss their favorite business books and share insights from a recent Women in Hospitality conference. They delve into the importance of knowing your \"why\" in business, the challenges of work-life balance, and the power of creating loyal customers.\nThe mention of Charles Schwab's \"Thanks for Coming In Today\" highlights the transformative power of gratitude within the workplace, while \"The Boy, the Mole, the Fox and the Horse\" by Charlie Mackesy serves as a poignant reminder that business leaders are also human beings, deserving of compassion and self-care.\nThis human-centric approach to business shines through the interactions between Kelly Bush and Kelly Metras, as they share anecdotes and wisdom. It's clear that empathetic leadership and a supportive environment can lead to greater employee engagement and customer loyalty, eventually driving the business forward.\nKey Takeaways:\n\nEmbracing opportunities for reflection, such as traveling or stepping back from daily tasks, can spawn innovative solutions and strategies for business growth.\n\nEngaging with transformative ideas found in books about entrepreneurship and personal growth can greatly impact leadership style and business operations.\n\n\nBook Recommendations:\n\nSimon Sinek's \"Start with Why\"\n\n\"Why We Can't Sleep\" by Ada Calhoun\n\n\"Buy Back Your Time\" by Dan Martell\n\nMalcolm Gladwell's \"The Tipping Point\"\n\n\"Zombie Loyalists\" by Peter Shankman\n\nDisney's Approach to Quality Service (no specific URL given)\n\n\"Big Magic\" by Elizabeth Gilbert (recommended but not discussed in detail)\n\n\"Freakonomics\" by Steven D. Levitt and Stephen J. Dubner (recommended but not discussed in detail)\n\n\"Dirt Candy\" by Amanda Cohen (cookbook mention with business story)\n\n\"The Boy, the Mole, the Fox and the Horse\" by Charlie Mackesy\n\n\"The Alchemist\" by Paul Coelho\n\n\nChapters:\n0:00 Insights From a Women in Hospitality Conference\n2:01 Train Journeys as a Catalyst for Creative Solutions\n4:17 Reflecting on Personal Growth and Business Philosophies\n8:28 Midlife Crisis and Sleeplessness in Gen X Women\n11:25 Generational Gaps in Learning to Type\n14:07 Gen X Tech Troubles and Midlife Crises\n15:29 Discovering an Unexpected Gem During Pregnancy\n16:18 Creating Customer Loyalty Through Zombie Loyalism\n17:35 Maximizing Productivity Through Prioritization and Time Management\n21:38 Discussing Books That Influence Business and Creativity\n25:31 Transforming Hotel Culture With Simple Gratitude\n25:55 Reflections on Business, Books, and Personal Growth\n29:53 Seeking Book Recommendations for the Bossy Library\nLearn more about your ad choices. Visit megaphone.fm/adchoices","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/faf66f70-5ff0-4bf7-8e5a-3d29843b39ae/nepXdrv4Y8X84N4gDDetLKN7.png"}