{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F653395a2-b2bf-4d22-9dbf-159456893a52","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"A Love Letter to Customer Retention in SaaS\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/653395a2-b2bf-4d22-9dbf-159456893a52\"></iframe>","title":"A Love Letter to Customer Retention in SaaS","description":"Ali Cudby loves retention. So much so, she wrote a dang book on it. Ali joins LTV off the clock to chat about that love + a bunch of other CS things. Who is Ali Cudby?LinkedInAlignmint for GrowthCXologyInterested in CXology? Use coupon code \u201cDILLON\u201d at checkout to get a month free!Book - Keep Your Customers: How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty Links:Gain Grow Retain: Make Customer Retention a No-Brainer (22:10)Markus Rentsch: Why cus...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/3fc073b3-819b-40a1-8142-556d31604606/QiSomqsAkND79opTgW2qEnHz.png"}