{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F680b3801-5813-4f6e-a438-03fd0eb29800","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Showing Up with that Good Good Energy - The Week That Was w/ Bern Risley\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/680b3801-5813-4f6e-a438-03fd0eb29800\"></iframe>","title":"Showing Up with that Good Good Energy - The Week That Was w/ Bern Risley","description":"Bern Risley is a Customer Success vet through and through, having worked for outfits big and small. Now she\u2019s heading her own firm where she focuses on coaching up CS professionals on how to show up. Bern joins LTV to break it all down, including what she thinks CS leaders can be doing better and her interpretation of a common Customer Success trope. Who is Bern Risley?LinkedInbern@myberningwords.com Links:CS Player of the Week:Kristi FaltorussoReferrals &amp; Recommendations:Uncove...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/3fc073b3-819b-40a1-8142-556d31604606/QiSomqsAkND79opTgW2qEnHz.png"}