{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F6be5c116-17ad-4b8a-abc8-e41aab1f2bea","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"#503: Disrupting and Innovating in Airline and Energy Loyalty Programs in New Zealand\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/6be5c116-17ad-4b8a-abc8-e41aab1f2bea\"></iframe>","title":"#503: Disrupting and Innovating in Airline and Energy Loyalty Programs in New Zealand","description":"In this episode, we delve into the remarkable journey of https://www.linkedin.com/in/monique-forbes-2319a63a/ (Monique Forbes), who worked behind the award-winning https://www.airnewzealand.co.nz/airpoints (Air New Zealand) loyalty program. Join us as we explore the evolution of this program, from its inception to its groundbreaking retail coalition comprising over 65 partners. \r\n\nMonique&#39;s expertise doesn&#39;t stop there \u2013 we&#39;ll also uncover the intricacies of her work on the proprietary loyalty program at https://www.mercury.co.nz (Mercury Energy). \r\n\nGet ready for insights into loyalty program innovation and the strategies that drive success in the ever-evolving landscape of customer loyalty.\r\n\n\r\n\r\n\nHosted by https://www.linkedin.com/in/carlyneubauer/ (Carly Neubauer)\r\n\n\r\n\r\n\nShow Notes:\r\n\n1)  https://www.linkedin.com/in/monique-forbes-2319a63a/ (Monique Forbes\u2060)\r\n\n2)https://www.linkedin.com/in/aarondauphinee/ (\u2060\u2060\u2060)https://www.airnewzealand.co.nz/airpoints ( Air New Zealand\u2060)\r\n\n3)https://inzoneeducation.org.nz ( InZone Education Foundation)","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/35230ed5-120f-4447-8ecc-ec53080c27b1/2953009-1709114482865-0df77b5a89321.jpg"}