{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F6c372f68-457b-40f7-917a-f2d4f4b02671","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Margaritas, and how to SIMPLIFY Customer Success | TDSU Ep. 2\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/6c372f68-457b-40f7-917a-f2d4f4b02671\"></iframe>","title":"Margaritas, and how to SIMPLIFY Customer Success | TDSU Ep. 2","description":"The WONDERFUL Ornella Jacobs joins the boys from across the pond to urge the community to SIMPLIFY customer success. Ornella Jacobs asks the community to quit it with the acronyms, the jargon, and the over-complication - let's get back to basics!  Bonus: she shares the perfect method for making margaritas. Timestamps:00:00:00 - Introducing the Daily Standup00:01:36 - Simplifying Customer Success00:03:03 - Simplifying Processes for Better Scalability00:04:24 - Making Customer Su...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/b7ed346c-827d-4432-ba23-285216f5ba3e/362lbeippbb34ra9y4o1hpvhbt02.jpg"}