{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F6ca58deb-d821-4545-950b-7bc4d7ec7952","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Raise your standards | TDSU Ep. 24\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/6ca58deb-d821-4545-950b-7bc4d7ec7952\"></iframe>","title":"Raise your standards | TDSU Ep. 24","description":"Felicia Rella thinks its high time we raise our standards in CS, and embrace a lot more standardization in the process.Timestamps:00:01:25 - Standardizing Customer Success as a Profession00:02:32 - Varied Roles and Responsibilities00:03:40 - The Problem with Vague Job Titles00:04:45 - The Evolving Definition of Customer Success00:05:51 - The History of Customer Success00:06:58 - Progressing and Developing the Customer Success Profession00:08:03 - Generating Additional Revenue Through Customer...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/9cf91211-3785-4f37-840f-a6fcb44c5b96/g7e3hy2mcyifpckraopj3s8zj8tq.jpg"}