{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F6e7984b0-b4f6-4966-ba87-4fda1d23b372","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Restaurant Customer Service Following Jill Raff's Inside Out Framework\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/6e7984b0-b4f6-4966-ba87-4fda1d23b372\"></iframe>","title":"Restaurant Customer Service Following Jill Raff's Inside Out Framework","description":"In the hospitality industry, customer service is everything. When done right, your guests have an experience that creates memories, which are only enhanced by your service. For this episode of The Restaurant Prosperity Formula, I talk with Jill Raff, a highly experienced customer experience strategist and author. Jill has a long list of restaurant experience that started in her family\u2019s McDonald\u2019s restaurant, store #150 in Ocala, Fla. She graduated from Le Cordon Bleu in Paris, and worked in Harrods of London\u2019s pastry kitchen as well as the 1-star Michelin Guido Ristorante, in Piemonte, Italy. You could say that Jill has done it all from \u201cMcDonald\u2019s to Michelin.\u201d Listen in as Jill and I talk about how to offer an outstanding customer experience following her inside out framework. \n\nJill Raff\u2019s free offer: www.jillraff.com/helpwithyelp \nWatch for 3 Principles of Restaurant Success: http://www.davidscottpeters.com  \nSponsor \u2013 Repeat Returns: http://repeatreturns.com/dsp","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/ce28da52-4186-4c38-a65d-407a85b00df3/iwuvfkpm0-k7ny5bfns8ycbg.jpg"}