{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F744af9ef-e9f9-438a-85ef-55ce0cee2c52","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"059: Creating Memorable Experiences\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/744af9ef-e9f9-438a-85ef-55ce0cee2c52\"></iframe>","title":"059: Creating Memorable Experiences","description":"Customer experience or CX is important in today's retail market. But what if experience isn't what actually counts and makes a difference? What if, what's really important here is the memory that it creates. Discover how the brain works and how you can use this to create a better customer experience.","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/c617e650-08f5-417f-a35a-6491843eab85/retail-transformation-show-with-oliver-banks-artwork.jpg"}