{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F75d41399-5294-4e60-b682-dda05d12a290","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"#269: HEMA's Heritage and Values Drive Customer Loyalty\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/75d41399-5294-4e60-b682-dda05d12a290\"></iframe>","title":"#269: HEMA's Heritage and Values Drive Customer Loyalty","description":"Today\u2019s episode features another retail success story, this time from a much-loved Dutch brand called https://www.hema.nl/ (HEMA).\r\n\nWith an incredible heritage of almost 100 years, HEMA's approach to business showcases some of the key principles that drive customer loyalty \u2013 values like simplicity, consistency, and fairness.\r\n\nJoining today\u2019s show to share her insights on how this retailer earns so much customer loyalty from its customers is https://www.linkedin.com/in/karlijnvdberg/ (Karlijn Van Den Berg), HEMA's Loyalty and CRM Manager, based in the Netherlands.\r\n\n\r\n\r\n\nShow Notes: \r\n\n1) https://www.linkedin.com/in/karlijnvdberg/ (Karlijn Van Den Berg)\r\n\n2) https://www.hema.nl/ (HEMA )","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/49f10546-3cc4-4cdb-b31f-8c5427bf6646/2953009-1661767163622-dcb4c81620ddc.jpg"}