{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F78185525-27e1-4861-8b71-d610deb4df5c","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Putting the Pieces Together - The Week That Was w/ Tim Conder\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/78185525-27e1-4861-8b71-d610deb4df5c\"></iframe>","title":"Putting the Pieces Together - The Week That Was w/ Tim Conder","description":"Tim Conder is the founder and CEO of consulting and training firm CXology. Tim joins the show to discuss the long-term exponential impact increasing your retention rate has on revenue, how CS departments can properly measure their value and effect, and he shares the surprising response he\u2019s gotten when firing his customers in the past. Who is Tim Conder?LinkedInCXologyCS Jobseekers Cohort Links:CS Player(s) of the Week:Jesse KurthReferrals &amp; Recommendations:The E-Myth Revisited ...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/3fc073b3-819b-40a1-8142-556d31604606/QiSomqsAkND79opTgW2qEnHz.png"}