{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F79187fef-9b36-4818-b66e-09560d5eb760","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Automation\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/79187fef-9b36-4818-b66e-09560d5eb760\"></iframe>","title":"Automation","description":"Send us a textIn today\u2019s episode we talk about how you can improve your customer experience through automating repetitive tasks.  However, it\u2019s important to keep in mind that automating should never hurt customer experience.  It should be used to  help you spend time on tasks that bring more value to your customers.  Customer care should always come first. Always.#tacticalstartup #SWOTteam #teamstartupSupport the show","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/76176821-54d4-4d75-a0bb-35cad250b349/9u8bwij3xmj2yvn3duf07uodiufi.jpg"}