{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F7b4bde84-3083-488f-b0ee-e377321aa1c9","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"146 | Earn Customer Loyalty and Advocacy, Lisa Leahy\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/7b4bde84-3083-488f-b0ee-e377321aa1c9\"></iframe>","title":"146 | Earn Customer Loyalty and Advocacy, Lisa Leahy","description":"In this episode of the Same Side Selling podcast, Lisa Leahy and I discuss the importance of customer loyalty and satisfaction, how to avoid dangerous mistakes when it comes to advocacy, and the four ways to build a lasting relationship with your customer.\n\nListen to this episode and discover:\n\n> Why clients need to be engaged every step of the way.\n> The importance of asking the right questions of your customer.\n> What being on the same page looks like for both the client and the seller.\n> Why you need to be setting timeframes and clear expectations.\n> How to increase your referrals.\n> The four most effective ways to gain customer trust and loyalty.\nAnd so much more\u2026","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/60af98ad-220c-4ea6-b7f6-056e606db05f/artworks-000362040033-iry2hd-t3000x3000.jpg"}