{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F7c7d60b7-9c87-431b-a7eb-0c6afd8e542e","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Transforming Transactions into Interactions Featuring Jill Raff\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/7c7d60b7-9c87-431b-a7eb-0c6afd8e542e\"></iframe>","title":"Transforming Transactions into Interactions Featuring Jill Raff","description":"With over 25 years of customer experience, Jill Raff grew up working with her parents, owner/operators of McDonalds #150. She now applies Ray Kroc\u2019s customer-philosophy that permeates over 37,800 stores. We discuss: The most beautiful sound in a person\u2019s language [3:30] A mom\u2019s advice that applies to a business environment [5:54] A cross-industry roadmap to\u2026","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/f4b9c7de-e1eb-41f2-bb58-31bc591708d5/stp_logo.jpg"}