{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F7cf33392-1e4f-4ace-88c3-3b68f503e23b","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Specialization and Twilio's Layoffs as a Larger Indicator - The Week That Was w/ Bob London\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/7cf33392-1e4f-4ace-88c3-3b68f503e23b\"></iframe>","title":"Specialization and Twilio's Layoffs as a Larger Indicator - The Week That Was w/ Bob London","description":"Bob London, CEO of Radically Authentic Discovery and the father of the UBR, sits down with Dillon and they chop it up about the value of CSM's who used to be users, as well as what Twilio's most recent layoff news might be trying to tell the CS profession. Who is Bob London?LinkedInStrategicCustomerConvos.com Links:Frank SlootmanLinkedInBook: Amp It UpCS Player(s) of the Week:Shari Srebnick, Jeff Kushmerek, Chris HickenReferrals &amp; Recommendations:The SopranosCall someone you lov...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/3fc073b3-819b-40a1-8142-556d31604606/QiSomqsAkND79opTgW2qEnHz.png"}