{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F82841ce4-ee55-4646-bd60-aa117f5d539e","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"What's value to you? | TDSU Ep. 20\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/82841ce4-ee55-4646-bd60-aa117f5d539e\"></iframe>","title":"What's value to you? | TDSU Ep. 20","description":"Armando Quintana III is a bit of a renaissance man, to our surprise.  But he's also a customer success manager, spending too much of his time wondering about value and how to create it.  But more importantly, he wonders what the word even means. Timestamps:00:01:23 - Should Customer Success Have a Growth Quota?00:02:37 - Building a strong customer relationship00:03:44 - Personal Growth and Success00:04:52 - The trend of CS people not having a growth quota00:05:55 - Revenue-focu...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/8f92c44e-e24b-414f-8925-5575a83c52d4/rnd4zregkumbwc0mnkas6mrbpn9y.jpg"}