{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F84b358ae-9a0f-48a9-b293-256a57d15674","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Deleting the Handoff | TDSU Ep. 12\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/84b358ae-9a0f-48a9-b293-256a57d15674\"></iframe>","title":"Deleting the Handoff | TDSU Ep. 12","description":"Matt Evans, founder of Prescriptive Outcomes, thinks handoffs are really something else entirely: hand-me-downs.  How can your go-to-market team tighten up the hand-off or delete it entirely?  Matt gives the guys his take. Timestamps:00:00:00 - Delete the Handoff00:01:42 - Sales to CS Handoff Issues00:03:04 - Eliminating Handoffs: Creating Revenue Pods00:04:33 - The Importance of Alignment in Sales and Customer Success00:05:46 - Using Pods in Customer Segmentation00:07:16 - Seg...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/46d795af-7d6a-44e5-af42-136267e4fd09/u7j2d61f1cran1zwpt1gsk85raqp.jpg"}