{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F84d4f62e-9f6a-45df-b30e-50b9ba8d376a","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Renewals the Right Way - The Week That Was w/ Bhavika Kochhar\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/84d4f62e-9f6a-45df-b30e-50b9ba8d376a\"></iframe>","title":"Renewals the Right Way - The Week That Was w/ Bhavika Kochhar","description":"Bhavika Kochhar is the founder CS Ladies, is a regular in the CS meetup scene, and an all-around ray of sunshine on a cloudy day. Bhavika joins the show to chat customer renewals, how she views the renewal conversation, and Dillon convinces her to abandon her positive attitude and commiserate with him for another session of BS in CS. Who is Bhavika Kochhar?LinkedIn Links:CS Player(s) of the Week:Jay NathanReferrals &amp; Recommendations:The Chief Customer Officer Playbook by Rod Che...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/3fc073b3-819b-40a1-8142-556d31604606/QiSomqsAkND79opTgW2qEnHz.png"}