{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F8634e01f-252a-4794-8b48-380ea6ea4f5a","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"","title":"Ask An Expert | Sam's Club Chief Technology Officer Vinod Bidarkoppa","description":"\"You know great omnichannel retailing when you don\u2019t see it.\"\n\nOmni Talk\u2019s Chris Walton is joined by Sam\u2019s Club Chief Technology Officer Vinod Bidarkoppa in this special edition of the Omni Talk Ask An Expert Series to share how his team has triumphed during this pandemic year, consistently putting out best-in-class examples of true omnichannel retailing. \n\nVinod was brought on to the Walmart team to lead a \u201c$65 billion dollar startup\u201d also known as Sam\u2019s Club, and in just under two years, has led the warehouse club as they continue to build the \u201cProduct\u201d of the Sam\u2019s Club experience. \n\nThe strategy, as Vinod explains, is not in some kiosk or mobile app, but rather in the utilization of technology that the customer doesn\u2019t even see like optimizing legacy OMS and POS so that you have a single view of your customer and can, in turn, provide a seamless shopping experience for them.\n\nVinod shares what they\u2019ve learned from programs like Sam\u2019s Club Concierge, Scan-and-Go, and Sam\u2019s Club Now and how they're applying that to the fulfillment side of the businesses as they take on their newest Innovation Fulfillment Center project in Paris, California. All this, plus what still lies ahead for Sam's Club this year and we guarantee you\u2019ll want to stay until the end to find out what he has to say.","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/535267fb-64b7-4f7e-b257-dc979b26cd70/artworks-qg0tyndn4mrfibiw-gqlegq-t3000x3000.jpg"}