{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F89938240-1b24-4737-925e-b93052f567cd","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"#334: Fred Reichheld - Loyalty Industry Legend Launches \"Winning On Purpose - the Unbeatable Strategy of Loving Customers\" (Short Summary Show)\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/89938240-1b24-4737-925e-b93052f567cd\"></iframe>","title":"#334: Fred Reichheld - Loyalty Industry Legend Launches \"Winning On Purpose - the Unbeatable Strategy of Loving Customers\" (Short Summary Show)","description":"Key insights from https://www.linkedin.com/in/fredreichheld/ (Fred Reichheld), a legend of the industry.   As the creator of the \u201cNet Promoter System\u201d, Fred Reichheld is a true legend in the loyalty industry.  His career spans 44 years as a consultant, author of four best-selling books and an internationally-renowned speaker on loyalty. \r\n\n https://www.linkedin.com/in/tom-peacethe-loyalty-people/ (Tom Peace), from https://www.linkedin.com/company/the-loyalty-people/ (The Loyalty People), shares his thoughts on Fred\u2019s latest book called https://www.amazon.com/Winning-Purpose-Unbeatable-Strategy-Customers/dp/1647821789 (\u201cWinning On Purpose \u2013 The Unbeatable Strategy of Loving Customers\u201d) \u2013 which features some profound new ideas on the very fundamentals of how we do business.\r\n\nHosted by Tom Peace\r\n\n\r\n\r\n\nShow Notes :\r\n\n1) https://www.linkedin.com/in/fredreichheld/ (Fred Reichheld)\r\n\n2) https://www.linkedin.com/in/tom-peacethe-loyalty-people/ (Tom Peace)\r\n\n3) https://www.theloyaltypeople.global (Loyalty People)\r\n\n4) https://letstalkloyalty.com/167/ (#167:Fred Reichheld - Loyalty Industry Legend - Launches \"Winning On Purpose - the Unbeatable Strategy of Loving Customers\")\r\n\n5) https://www.amazon.com/Winning-Purpose-Unbeatable-Strategy-Customers/dp/1647821789 (\"Winning on Purpose: The Unbeatable Strategy of Loving Customers\")","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/5ce9a0cd-bc59-4f87-90c7-49b89b7a0007/2953009-1675070837917-f06f70457ff6e.jpg"}