{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F8c952d2a-b445-4ee6-a738-ded166f724b5","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"#91: British Airways - Summary of Insights from Loyalty Manager Niall Rooney\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/8c952d2a-b445-4ee6-a738-ded166f724b5\"></iframe>","title":"#91: British Airways - Summary of Insights from Loyalty Manager Niall Rooney","description":"This episode summarizes my interview with Niall Rooney, Loyalty Manager for British Airways Executive Club, in which we discussed emerging trends in airline loyalty, including the importance of \u201csimplicity\u201d, as well as how customers are demanding more ways to earn Avios points as well as more ways to burn them! \r\n\nFrom increasing their partner credit card spend, to doing their online shopping on the Avios eStore, it was really interesting to hear that British Airways had recently increased their reward seat availability, and had begun allowing members to use their Avios on board to buy food and drink as well as to pay for seating and baggage.\r\n\nListen to this short summary to learn more about driving loyalty in British Airways and if you want to listen to the full interview, it\u2019s episode #14 on letstalkloyalty.com\r\n\nShow Notes: \r\n\n1) https://podcasts.apple.com/ie/podcast/14-british-airways-executive-club-airline-loyalty-insights/id1477471222?i=1000458685609 (Let's Talk Loyalty with British Airways Executive Club)\r\n\n2) https://www.linkedin.com/in/nirooney/ (Niall Rooney, Head of Loyalty, British Airways )\r\n\n3) https://simpleflying.com/ (Simple Flying )","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/edad334a-fd62-45fe-8c53-185776f2f17a/2953009-1613908272097-fdc4d9860fcc6.jpg"}