{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F9236d02d-455d-4ab4-b5e5-eed5e751bf6c","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"","title":"#293: Reducing Churn in the Home Energy Sector with Genesis New Zealand","description":"Creating measurable results and driving customer loyalty in the home energy market can be incredibly challenging. \r\n\nBut https://www.genesisenergy.co.nz/ (Genesis Energy), the largest electricity and natural gas retailer in New Zealand, is achieving exactly that, and has the results to prove it!\r\n\nGenesis' loyalty program is called \u201cPower Shout\u201d, and it\u2019s proving to be a highly effective tool in driving customer loyalty, reducing churn and even serving as a compelling reason that NEW customers mention when choosing Genesis for their energy needs.\r\n\nIn this episode of \"Let's Talk Loyalty\", we are chatting with https://nz.linkedin.com/in/andrewjohnfrancis (Andrew Francis) who leads the team that manages the residential customer portfolio for this innovative energy company, and he shares how powerful their \"Power Shout\" is, delivering exceptional results that are delighting consumers and investors alike. \r\n\nThere has probably never been a more important time for energy companies to connect with their customers, so please enjoy listening and learning all about the \u201cPower Shout\u201d program from Genesis New Zealand.\r\n\n\r\n\r\n\nShow Notes :\r\n\n1) https://www.genesisenergy.co.nz/ (Genesis)\r\n\n2) https://nz.linkedin.com/in/andrewjohnfrancis (Andrew Francis )\r\n\n3) https://www.genesisenergy.co.nz/for-home/why-genesis/offers-and-rewards/power-shout (Power Shout )","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/3e0dcc07-ba75-4893-9713-db67135c730a/2953009-1666723182863-83b1e4c15153.jpg"}