{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F93c05c0f-50e6-4028-9c47-7bf339e6d517","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Ask An Expert | The Key To Great Customer Service In 2022 & Beyond With Serta Simmons\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/93c05c0f-50e6-4028-9c47-7bf339e6d517\"></iframe>","title":"Ask An Expert | The Key To Great Customer Service In 2022 & Beyond With Serta Simmons","description":"Omni Talk Retail, in partnership with Talkdesk, welcomed Chris McShane, the Senior Vice President of Customer Experience at Serta Simmons, and Amber Scott, the VP of Customer Experience at Serta Simmons, to provide their expert opinions on how to think about the future of customer service and loyalty.\n\nCollectively the four of them go deep on:\n\n\u2013 How changing consumer expectations around service have impacted retail and, particularly, the mattress industry.\n\n\u2013 What they each think are the key ingredients to great customer service in 2022 and beyond.\n\n\u2013 How they think about channel prioritization in the scope of providing great customer service.\n\n\u2013 Which technologies they would most prioritize within their organizations to improve their levels of customer service.\n\n\u2013 And, most importantly, close with a discussion of what they both envision the future of retail customer service to look like 10 to 15 years from now.\n\nMusic by hooksounds.com\n\n*Sponsored Content*","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/dad25933-b1b4-40ac-b8db-40220119f9dc/artworks-zpzhbxjbjlxyc47e-kkg9tq-t3000x3000.jpg"}