{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F97c9628a-ecea-4cbc-96c1-a235f6c8cd01","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"UNPLUGGED! Experience is the new loyalty\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/97c9628a-ecea-4cbc-96c1-a235f6c8cd01\"></iframe>","title":"UNPLUGGED! Experience is the new loyalty","description":"Recorded live in front of an audience at The Financial Times, Wax/On\u2019s Mark Runacus and Paul Jacobs are joined by the FT's Director of Acquisition Graham MacFadyen, and Clare Willets formerly Brand Director and Head of Customer Experience at Virgin. Clare is soon to launch her own e-commerce business called Not Only Pink and Blue. \n\nFor this pod the team discuss whether the old loyalty model is being replaced by simply brilliant multi-channel customer experiences.","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/c46b7ee0-940c-449c-b4c0-df40fdf712f9/artworks-000607546381-xbtmz1-t3000x3000.jpg"}