{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F98500c7f-f9ec-4e52-abe4-2cf50af20517","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"#391: Loyalty Insights from Asia - Speak Like a CEO (Short Summary Show)\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/98500c7f-f9ec-4e52-abe4-2cf50af20517\"></iframe>","title":"#391: Loyalty Insights from Asia - Speak Like a CEO (Short Summary Show)","description":"Listen in to hear https://www.linkedin.com/in/tom-peacethe-loyalty-people/ (Tom)\u2019s short summary show from the original podcast hosted by Paula Thomas featuring  a conversation with https://www.linkedin.com/in/henchristian/ (Henry Christian.) LinkedIn loyalty guru and independent loyalty consultant.\r\n\nHenry has many years of experience guiding brands and managing loyalty programmes throughout Asia.  Henry shares insights on the importance of speaking like a CEO, leveraging customer data and how A/B testing can prove valuable instead of making assumptions for members versus non-members.\r\n\nHenry shared strategies for membership retention and acquisition talks about a very important principle that loyalty is not a program, it is an outcome to expect from your customers.\r\n\n\r\n\r\n\nHosted by https://www.linkedin.com/in/tom-peacethe-loyalty-people/ (Tom Peace).\r\n\n\r\n\r\n\nShow Notes:\r\n\n1) https://www.linkedin.com/in/henchristian/ ( Henry Christian)\r\n\n2) https://podcasts.google.com/ (LinkedIn Loyalty Post \u2013 Speak Like a CEO)\r\n\n3) http://letstalkloyalty.com/215/ (#215: Loyalty Insights from Asia - Speak Like a CEO)","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/610511e7-79f6-43fd-85e2-c0d6d30af7f6/2953009-1686596825287-2431321711cdb.jpg"}