{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F988be7f3-95b6-4906-b907-466e4a9d434e","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"The Beauty of Visualizing Customer Service with Carl D'Agostino Founder & CEO of Solvpath\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/988be7f3-95b6-4906-b907-466e4a9d434e\"></iframe>","title":"The Beauty of Visualizing Customer Service with Carl D'Agostino Founder & CEO of Solvpath","description":"Carl D\u2019Agostino is the Founder & CEO of the AI-driven customer support technology company Solvpath. He shares how solving customer service issues for his own eCommerce brands gave birth to Solvepath. \nThree things in this episode that we dive into. \n1\ufe0f\u20e3. How to use self-service support to grow an e-commerce brand\n2\ufe0f\u20e3. Why customer support interactions enable Data-driven decisions \n3\ufe0f\u20e3  The importance of AI in user experience-focused design in customer support","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/a6d99075-b92f-44a8-8d36-4ad2f8091300/xVPlnIdiuxgqsku1Llv9x9zH.jpeg"}