{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2Fa1dfc715-90b7-4fd7-86fd-97f253cdc29d","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"","title":"#53: Driving Loyalty in Shell worldwide - Pavel Los shares insights on his award-winning loyalty programmes","description":"https://www.linkedin.com/in/pavel-los-85518989/ (Pavel Los )is the Global Loyalty Manager for https://www.shell.com/ (Shell), the world-renowned oil company running loyalty programmes in 21 countries. \r\n\nShell recently topped the leader board at the Loyalty Magazine Awards, winning awards for Shell Go+ in the UK, as well as Shell Club Smart programme in China that integrates with the WeChat platform. Pavel talks us through those value propositions and also shares some insights around the use of carbon offset programmes in key markets such as the Netherlands and the UK.\r\n\nWith the increasingly role of loyalty programme to protect commercial revenue, Pavel shares the key statistics and loyalty metrics that Shell focuses on from their central team of loyalty subject matter experts. \r\n\nWe also discuss the concept of coalitions and the important ingredients for success for any brand when it comes to marketing partnerships.\r\n\nListen to this episode of http://letstalkloyalty.com/ (Let's Talk Loyalty) for a truly global loyalty perspective from one of the world's leading retailers.\r\n\nShow Notes:\r\n\n1) https://www.linkedin.com/in/pavel-los-85518989/ (Pavel Los) - Global Loyalty Manager Shell\r\n\n2) https://www.goplus.shell.com/en-gb/ (Shell Go+) - Shell's new UK Loyalty Programme \r\n\n3) https://www.shellsmart.com/smart/index.html?site=mo-en (Shell Clubsmart) - China","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/2068405d-b9ec-410a-8f5e-4fa207188131/2953009-1600151110916-d1899272d1888.jpg"}