{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2Fa3b97320-b7c4-443d-9dda-b59e4e146132","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Episode 25: A Day in the Life of a Customer Success Manager\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/a3b97320-b7c4-443d-9dda-b59e4e146132\"></iframe>","title":"Episode 25: A Day in the Life of a Customer Success Manager","description":"How many of you have been asked, perhaps while trying to explain your career choice to a family member over a beautifully cooked holiday dinner, what it is exactly that you do all day? (If your hand's not up, you are an abject liar and you know it)Product people think of problems to solve and stuff to build.  Engineers then build that stuff.  Salespeople SELL that stuff.  And accountants count the MONEY from that stuff! But, as Rachel Provan says so eloquently in this epis...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/3fc073b3-819b-40a1-8142-556d31604606/QiSomqsAkND79opTgW2qEnHz.png"}