{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2Fa46ffa1c-9941-4282-a210-ecbfe171bac3","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Hands Off Customer Service Experience - Matt Schroeder\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/a46ffa1c-9941-4282-a210-ecbfe171bac3\"></iframe>","title":"Hands Off Customer Service Experience - Matt Schroeder","description":"Founder and CEO of Shelly Cove and co-founder of TidalWave Holdings, Matt is back in the Pitstop garage one more time to talk about staying focussed on offering a great customer service experience without losing perspective ","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/c5e06997-4b0e-47b7-96a5-ba868e627e71/matt-schroeder-hands-off.jpg"}