{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2Fa8b6dcf5-0534-4240-a82e-db381e9be49b","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"This Volunteer Department\u2019s Got It Figured Out with Ed Dolan and Shawn Heppner\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/a8b6dcf5-0534-4240-a82e-db381e9be49b\"></iframe>","title":"This Volunteer Department\u2019s Got It Figured Out with Ed Dolan and Shawn Heppner","description":"How would you define success in a volunteer department? Would it be recruiting and retention? Or how about solid leadership? Maybe response time? Today, we\u2019re going to talk about a department that meets all of those criteria. It\u2019s called Ulster Hose Company 5, and it\u2019s found in New York\u2019s Hudson Valley near the city of Kingston. Ninety members respond from their homes. And they cover 1,500 calls a year with an average time to response of 3 minutes. If you\u2019re struggling just to get members to show up for runs, you\u2019ll want to pay attention. Back again on Code 3 to explain how they do it is Ed Dolan. He\u2019s been studying Ulster Hose 5 and has some interesting insights. Ed\u2019s a member of the Catskill Fire Department in New York for 30 years, and he\u2019s served more than half that time as a chief officer. Shabw Heppner is Chief of Ulster Hose Company 5.","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/f612fcbb-5554-47ea-b832-16f02ea2e8e2/b3a810305db81cdcfa9c71713c0e0a5c.jpg"}