{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2Fac017a5c-1da2-4ba1-b66a-39f0807a1c39","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Embedding Confidence In Our Users Through Openness and Honesty\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/ac017a5c-1da2-4ba1-b66a-39f0807a1c39\"></iframe>","title":"Embedding Confidence In Our Users Through Openness and Honesty","description":"This week we're joined by Ben, from our User Experience team, for a chat on why honesty is always the best policy when dealing with our users and how to maintain a high level of quality user experience regardless of user knowledge or issue.","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/dfb8c1f6-37d4-436a-ac7c-9892dd42d8ec/95P3tsytEUaOF_uL-_5tIjIW.png"}