{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2Faed86e92-7363-4d4f-989c-9ee96489a9a7","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"S2:E19 \u2013 \u201cIt\u2019s all about transparency, visibility and collaboration\u201d\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/aed86e92-7363-4d4f-989c-9ee96489a9a7\"></iframe>","title":"S2:E19 \u2013 \u201cIt\u2019s all about transparency, visibility and collaboration\u201d","description":"In the latest episode of Tell Me Why, we spent time at PHL with Sophia Philis Ortiz, Managing Director of Customer Operations, and Lakshman Amaranayaka, Managing Director of Customer Care. Together, they discuss how the team positively influences our customers\u2019 journeys, how they focus on those customers having a safe, reliable and on-time trip, and how the leadership team works together to support frontline team members.","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/eece1fe3-d166-4567-aa1f-b27c061927f9/artworks-000575387840-wc5sxl-t3000x3000.jpg"}