{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2Fb34ed10c-533f-4938-a1df-52fc978ce2b8","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"147. Back to the Basics: Refocusing on Guest Experience\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/b34ed10c-533f-4938-a1df-52fc978ce2b8\"></iframe>","title":"147. Back to the Basics: Refocusing on Guest Experience","description":"Following up on last week\u2019s episode covering the basic steps you can take as a host to make sure you have all the simple things dialed in, we look at ways to step back and reconsider your guest experience. The customer is always right, after all.","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/a8d72d3f-b20e-4251-b600-0f19d24dcaf2/4bWlKZi0gnXHhgKWOF92M-je.jpeg"}