{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2Fb7d166aa-32f0-49ab-9089-1d6bad446245","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Creating an Intentional and Personalized Client Experience with Brittney Johnson\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/b7d166aa-32f0-49ab-9089-1d6bad446245\"></iframe>","title":"Creating an Intentional and Personalized Client Experience with Brittney Johnson","description":"Send us a Text Message.If you're a service-based business owner, it's important for your clients to feel seen and appreciated. From intentional touch points in your workflow to the surprise and delight gifts you pick out for your clients, Brittney Johnson believes in the power of an intentional and personalized client experience. In today's episode, Brittney discusses how to map out your client experience, where to include intentional messages and reminders for your clients, and why personali...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/5269d915-29eb-4467-b975-dd2a53a53d7b/0g9gtdvunnonrau3prxfda6vgagk.jpg"}