{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2Fbf4b6620-0794-4bdc-a016-77896c93a0df","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"#371: Customer-Led Innovation and Entrepreneurship\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/bf4b6620-0794-4bdc-a016-77896c93a0df\"></iframe>","title":"#371: Customer-Led Innovation and Entrepreneurship","description":"Today\u2019s episode is a case study of leadership, a commitment to customers and other stakeholders \u2013 including the environment \u2013 and how a modern, learning organization created not just a new business, but the leading business in its category. \r\n\nIn less than five years, https://www.urbn.com/our-brands (URBN Brands)\u2019 https://www.urbn.com/our-brands/nuuly (Nuuly) has gone from a concept to the leading company in the clothing rental subscription business, surpassing Rent the Runway in terms of the number of subscribers.  \r\n\nNuuly\u2019s https://www.linkedin.com/in/kim-gallagher-b11151a/ (Kim Gallagher) shares the story of how URBN identified a new business opportunity through customer insights that leveraged its core competencies \u2013 including its enlightened leadership team and the broader, supportive organization \u2013 and the not purely incidental benefit of a clothing business with more social responsibility in terms of sustainability. \r\n\n It&#39;s an inspiring lesson that the power of customer-led innovation, a willingness to take risks (especially amid the COVID pandemic) and a leadership team that empowers a learning organization can do great things that benefit all stakeholders in a pretty short period of time.\r\n\n\r\n\r\n\nHosted by https://www.linkedin.com/in/phillipsrubin/ (Phil Rubin.) \r\n\n\r\n\r\n\nShow Notes:\r\n\n1) https://www.urbn.com/our-brands (URBN Brands)\r\n\n2) https://www.urbn.com/our-brands/nuuly (Nuuly)\r\n\n3) https://www.linkedin.com/in/kim-gallagher-b11151a/ (Kim Gallagher )","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/20b39a72-09ed-4f54-b334-854472862154/2953009-1688588996534-374569a2797e.jpg"}