{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2Fc17c2e33-1b3a-404d-8929-7b826ed4305e","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Fake It 'Til You Make It | TDSU Ep. 11\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/c17c2e33-1b3a-404d-8929-7b826ed4305e\"></iframe>","title":"Fake It 'Til You Make It | TDSU Ep. 11","description":"We welcome Sharae Matteu to the show, where she highlights what she believes is the most critical skill for a customer success manager to have. Timestamps:00:00:00 - Fake it 'til you make it00:01:09 - Confidence in Customer Success00:02:11 - The Viability of \"Fake it 'til you make it\"00:03:09 - Embodying Confidence in Customer Situations00:04:08 - Being confident and listening in customer interactions00:05:05 - The Confidence in Admitting Errors00:06:10 - Embracing the Opportunity for Gr...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/e3022eb9-53ba-4bab-9de4-38d740dfc6f5/orz98tenr8ab407m273ux6mj3j4v.jpg"}