{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2Fc28aa42c-7750-47a8-940d-e6ef05eb86d2","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"John Christie: Making Your Customer Experience Part Of Your Business DNA\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/c28aa42c-7750-47a8-940d-e6ef05eb86d2\"></iframe>","title":"John Christie: Making Your Customer Experience Part Of Your Business DNA","description":"John Christie of Tab Eastern Kansas makes a persuasive argument that the customer experience must be at the center of your Business DNA.  You have to start with knowing what your clients want before you can deliver an experience and service that will keep them around. Email jay.kingley@centricityb2b.com to learn more about Centricity and the Best Kept Secret show.","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/b021feb2-d665-44c3-bf94-4f1278aebc2f/BRLG-i6A2WohKTPZQAdAp18Z.png"}