{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2Fc33c4fb9-2c67-4ccf-abc4-f5842aa38c43","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Keith Scandone: Why So Many Companies Get Customer Experience Wrong\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/c33c4fb9-2c67-4ccf-abc4-f5842aa38c43\"></iframe>","title":"Keith Scandone: Why So Many Companies Get Customer Experience Wrong","description":"Listen as Keith Scandone of O3 World explains how the customer experience is the one thing that contributes most to making a business remarkable, either remarkably good or remarkably bad. Email jay.kingley@centricityb2b.com to learn more about Centricity and the Best Kept Secret show.","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/baef19ec-5e9f-4adf-974f-b76dfc4289b2/XODAZkb9rIDBkShx986wzlm9.png"}